Feedback manager is a Joomla component to manage feedback from clients about your products or services.
It
gathers feedbacks into projects, where you can create cases for one or
several feedbacks. When a case is resolved, you can send notifications
to related clients.
Features:
+ manage projects:
- define common fields: text box, text area, combo box...
- add/edit/delete fields
- required fields: name, email, type (combo), tittle...
+ manage feedback:
- view feedback: list view, detail view
- filter by project, type, STAR
- search type
- create cases
- view related cases
+ manage cases
- a case is a summary of one or many feedbacks
- case: title, type, content, date, found in release, fixed in release, status
- view related feedback
- intelligent search
+ manage client
- client info: name, email, company (auto fetch from feedback)
- view related feedback
- view related cases
+ send email
- reply to a client
- to all clients related to a project
- to all clients related to a case
